Contact
Support email: support@duckway.fr
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Support
Get help with Hike Buddy AI
If you need help with route import, live guidance, permissions, or AI setup, use the contact details below.
Before you contact support
- Include the iPhone model and iOS version.
- Explain whether the issue happened in Guided mode or Explore mode.
- Say whether the route was imported from GPX.
- If the issue involves AI or Voxtral, mention the provider and current language.
Common help topics
Route import issues
If a GPX route does not look right, mention where it came from and whether the import completed fully or only partially.
Location permissions
Hike Buddy AI can begin with When In Use permission. If you later allow Always, tracking continuity improves when the app goes into the background.
AI or voice setup
If optional provider-backed features are unavailable, confirm which provider you selected and whether the API key was accepted.
Missing narration or stories
Explain whether the issue is about route guidance, nearby place stories, or Explore mode, since those flows can use different context.